The Opportunity

*** We will provide an extensive, unpaid 12 – 16 week training resulting in CompTIA A Certification which is a prerequisite before job placement ***

We are seeking multiple enthusiastic candidates for Entry-Level Tier 1 IT Support positions. Ideal for individuals embarking on their IT career, this role involves handling initial customer support inquiries, troubleshooting basic technical issues, and escalating complex problems as necessary.

No prior experience is needed, as comprehensive training will be provided to equip you with the necessary skills and knowledge.

Join us to kickstart your journey in the tech industry, offering valuable experience and growth opportunities.

To be selected you will be evaluated based on your strong desire to enter the IT industry and your professionalism.

What You Will Be Accountable For

• Provide first-level contact and convey resolutions to customer issues.
• Properly escalate unresolved queries to the next level of support.
• Track, route, and redirect problems to correct resources.
• Update customer data and produce activity reports.
• Walk customers through problem-solving processes.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation, and closure.
• Recommended procedure modifications or improvements.
• Preserve and grow your knowledge of help desk procedures, products, and services.

Qualifications For The Role

• Basic familiarity with computers, hardware, and software
• High school diploma or equivalent; higher education or certifications in IT, Computer Science, or related field are a plus.
• Strong customer service skills
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal
• Eagerness to learn about new technologies and IT procedures.
• Ability to work in a team and adapt to dynamic situations.
• Patience and understanding when dealing with difficult customer situations.

About XA Systems

At XA Systems, we are at the forefront of aligning cutting-edge technology with business needs, providing a spectrum of Management and IT Operational Solutions that deliver proven results to both government and private industry clients.

Our Core Values aren't just words; they're the heartbeat of our organization. We foster a values-driven culture that's dynamic, purposeful, and challenging. Our open, non-bureaucratic, and inclusive workplace promotes transparency and individual leadership. Every team member has a voice and actively contributes to our collective success, nurturing continuous improvement of the client experience and personal growth.

As an IT management consulting and technical infrastructure support company, we excel in advisory consulting solutions that leverage industry best practices and methodologies. Our experienced staff blends scholastic expertise with hands-on industry knowledge to deliver tangible, measured results for our clients. Join XA Systems and be part of a team dedicated to innovation, growth, and excellence in IT support for government and commercial clients.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Professional development assistance
• Referral program

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Will you be able to obtain a government security clearance?
• What county do you reside in?

Work Location: In person